The first problem I have with international call centers is people needing service cannot understand what they are saying. I just ordered cable through Comcast, and most of the conversation consisted of me saying, “I’m sorry, but can you repeat that?”

Not only could I not comprehend her, but she had trouble understanding my English. So when I got the cable, channels I wanted were not included. Then I had to call back and speak to another person and repeated the joyous experience I had lived through just a few days prior.

The next issue is the lack of service you’re likely to receive. Every time I call a 1-800-Number, I am confronted with a person trying to get to buy a new service or upgrade the one I currently have. Now I understand they are probably being told by higher ups to do this, but nonetheless, it is irritating. When I call about my computer running slow, I honestly do not want to hear about all the premium upgrades I can get to fix it; just let me know how to fix what I have at home. That is why I called after all.

I understand companies choose outsourced labor because it keeps cost cheaper, but when you have a lot of customers who are dissatisfied by the lack of service they feel they can receive in the long run, the company may be doing more harm then good. As for me, I just wish they would move the call centers here and stop the annoyance of dealing with people who barely speak English. Or at least spend a little more money on training to make sure they speak English clearly.